Introduction

Making Tracks (“Us”, “We”, “Our”) is the data controller of your Information for the purposes of the Data Protection Act 2018 (the “Act”). We respect your privacy and we are committed to protecting your personal information as that term is defined in the Act (“Information”). We comply with the principles of the Act and aim to maintain consistently high levels of best practice in our processing of your Information.

This Privacy Policy (“Policy”) is intended to inform you how we collect, use and disclose your personal data. This Policy is intended to assist you in making informed decisions about your Information when using our website or attending our events. Please take a minute to read and understand the Policy.

By using our website and attending our events you consent to our collection and use of your Information as described in this Policy. If we change our Policy and/or procedures, we will post those changes on our website to keep you aware of what Information we collect, how we use it and under what circumstances we may disclose it. Your continued use of the website or attendance at our events after this Policy has been amended shall be deemed to be your continued acceptance of this Policy, as amended. We encourage you to bookmark this Web page and review this Policy regularly.

Who We Are

Making Tracks is an international music exchange programme with an environmental focus, and a gathering place for emerging musical leaders. Based around a residency and tour, we bring together exceptional early-career artists - as well as more experienced musicians deserving of wider recognition - to initiate new collaborations, showcase diverse music, and explore strategies for music-based environmental engagement.

What Information Do We Collect

All your Information will be held and used in accordance with the Act where applicable. We do not collect information that data protection legislation defines as ‘sensitive personal information’, such as medical history or criminal convictions.

When you visit and use our website or attend events at our partner venues you may opt to provide us with your Information such as your postal address, email address and other personal information. We collect and maintain Information that you voluntarily submit to us during your use of our website or when buying tickets for our events via our partner venues.

For example:

• when you purchase tickets for a Making Tracks concert via the website of one of our partner venues, you may be able to opt in to share your details with us.
  

• when you register on our website to receive a newsletter, you may provide us with certain Information including your name, email address, demographic information and financial details;
  

• where our website contains a social networking function, you may create and add to your profile by providing Information about your interests;
  

• if you sign up to receive a newsletter, enter a contest or participate in social networking activities, you may provide us with contact information (e.g. email, telephone and/or physical address);
  

• and you may provide us with Information in the course of email, customer support interactions and surveys.

We may ask for different pieces of Information. You can choose not to provide us with certain Information, but this may stop you from gaining access to a service or limit the features that you can use on our website and the information we are able to send you.

How We Use Your Information

We may collect…

• Your name (first and last) – to inform you about future Making Tracks events or plans, and to give you a more personalised experience.
  

• Purchase history – This helps us to tailor our communication so we can send you the shows and events we think you’ll be most interested in, if you have opted in to receive this information.
  

• IP Address & Device type – Like most companies we have Cookies installed on our website so that we can track visitors (this is just a small piece of code inserted into a website’s HTML). We use Cookies to target adverts at people online who have visited our website. For more information on this, you can see our Cookies policy here. We also can see information such as the device you use to access our website, and this helps to inform us on how to provide the best customer experience for you.
  

• Email address – Your email address is used to send any necessary information for shows you have booked tickets for, for example, if there’s a cancellation or change in door time. If you have opted in to receive marketing emails from us then we’ll also use it to send you news and information about upcoming events or promotions. You can opt out of these emails by clicking the ‘unsubscribe’ button at the bottom or by emailing or writing to us with your details.
  

• Mobile number (rarely) – to send you reminders about concerts that are about to go on sale (we’ll only do this if you have requested this information) or to send you information you need to know about the show.

Information we collect through your use of our website:

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google may collect and use data to track and monitor the use of our website. This data may be shared with other Google services.

Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having made your activity on our website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/...;

Google AdWords

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings...;

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpag... – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/...;

X (formerly known as Twitter)

X remarketing service is provided by X Corp

You can opt-out from X’s interest-based ads by following their instructions: https://help.twitter.com/en/sa...;

You can learn more about the privacy practices and policies of X by visiting their Privacy Policy page: https://twitter.com/en/privacy

Facebook and Instagram

Facebook and Instagram remarketing service is provided by Meta Platforms, Inc

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/...

You can learn more about interest-based advertising from Instagram by visiting this page: https://help.instagram.com/245...

You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choic..., the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.e..., or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook and Instagram, please visit: https://www.facebook.com/priva... and https://help.instagram.com/811...

Eventbrite

On rare occasions we may sell tickets to our events via Eventbrite. Payment information and other details may be required by them in order to purchase tickets for our events.

We recommend that you read their privacy policy, which can be found at https://www.eventbrite.com/hel...

E-newsletter

We use a third party provider, Mailchimp, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Mailchimp’s privacy policy at https://www.intuit.com/privacy...;

Disclosure of Data

Business Transaction

If Making Tracks is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Making Tracks may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

What Cookies Do We Use

A cookie is a very small text file placed on your computer or device. Cookies help us to: understand browsing habits on the websites; understand the number of visitors to the websites and the pages visited; and remember you when you return to the websites so we can provide you with access to previously saved quotes.

How can you amend your preferences

Any electronic marketing communications we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time. You may also amend your communication preferences by emailing us at merlyn@makingtracksmusic.org

Your personal data rights and how to contact us:

You have certain rights under the current data protection legislation including the right to request a copy of the personal information we hold about you, if you request it from us in writing.

Under the Data Protection Act 2018, you have the following rights:

• Right to access: the right to request copies of your personal information from us;

• Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete;

• Right to erase: the right to request that we delete or remove your personal information from our systems;

• Right to restrict our use of your information: the right to ‘block’ us from using your personal information or limit the way in which we can use it;

• Right to data portability: the right to request that we move, copy or transfer your personal information;

• Right to object: the right to object to our use of your personal information including where we use it to send you relevant special education news and articles or where we use your personal information to carry out profiling to inform our market research and customer demographics (see section 5 above).
  

To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact our team at merlyn@makingtracksmusic.org.

If you are not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator, which in the UK is the Information Commissioner’s Office.

This Privacy Policy shall be governed and construed in all respects in accordance with the laws of England and Wales.

How long do we keep your personal information?

We may retain your personal information on our systems indefinitely, or until you request it is deleted. If, having registered for any of our Services, you do not use them for a reasonable time (which may vary depending on the Service(s) you’ve registered for) we may contact you to ensure you’re still happy to receive communications from us. Even if we delete your personal information it may persist on backup or archival media for legal, tax or regulatory purposes.

Changes to this privacy policy

We reserve the right to amend or modify this Privacy Policy at any time. The date of the most recent revision will appear on this page. If we make significant changes to this policy, we may also notify you by other means such as sending an email. Where required by law we will obtain your consent to make these changes.